Alan O’Neill

Alan O’Neill’s 30 plus years of business acumen provide results which speak for themselves. He facilitated the culture change project that woke the sleeping giant which Selfridges was in 2004. He combines experience with a wide range of blue-chip organisations and a down to earth manner to speak on the following topics:

Change Management… With several years of management experience then as a Change Management Consultant and a non-exec director, Alan knows what it takes to drive and to own the change in a business. Across industry he has led and facilitated many blue-chip companies through change and helped to overcome resistance. He can share the pitfalls and strategies for managing change and help you to land key messages for your business.

High-performance Culture… It is said that culture eats strategy for breakfast and if you get your culture right – you can take on the world. Alan will tell you where culture fits in to your big picture, what it is, why it’s important, how it’s measured and what it will take to achieve a high-performance culture in your organisation. He can ask hard questions about your culture and values – and encourage you to take a fresh look at yourselves. Remember that others may copy your strategy, but no one can copy your culture

Customer Service… Alan is passionate about Customer Service. He knows that great service requires a fully engaged workforce – and it drives sales. While that is obvious, we don’t all do it. He will tell you how to develop a service culture, from the boardroom to the frontline, whether you’re B2B, B2C or Public Service. He will challenge you with evidence and practical examples to inspire your people into action, to achieve consistency and increase sales.

Retail… From food to fashion, luxury to mass, single site to multiple site and travel retail – Alan knows retail. Retail is changing rapidly and becoming even more complex. Coping with that is an ongoing challenge, even for the best and Alan will tell you how they do it. And even if you’re not a retailer, it’s a sector that any industry can learn from… because of their sense of urgency, focus on the customer and of course their commercial savvy. Alan can share with you the secrets of their success in a way that you can learn from and adapt for your business.