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Natalie Ceeney

Natalie Ceeney CBE

 

Natalie Ceeney has operated at Board level for 15 years, holding three significant CEO roles. She is currently Chair of Innovate Finance, the members body for FinTech, and a non-executive Director on the Board of Countrywide PLC.

Natalie has spent her career undertaking large-scale digital transformation and modernisation of old world institutions. A strategist and innovator, she has led significant value creation, both as a general manager and as a strategy consultant. She has significant experience in financial services and in both public and private sector contexts. A former Head of Customer Standards at HSBC UK, she has been CEO of three entities (HM Courts and Tribunals Service, Financial Ombudsman Service and The National Archives). She has extensive City of London, Government and regulatory experience, in-depth knowledge of governance, risk and regulation and is a former McKinsey consultant.

Until May 2016 Natalie was CEO of HM Courts and Tribunals Service, a JV between government and the judiciary employing 17,000 staff with a £1.7bn turnover and 600 sites. As CEO, Natalie developed the transformation strategy to create a world class justice system operating at 25% lower costs. She secured £1bn investment and delivered the initial phase to time and budget, dramatically improving the customer experience. She additionally chaired a joint venture employing over 300 people to oversee a £300m technology transformation across the whole UK criminal justice system.
Previously, Natalie was a member of the UK Executive Team of HSBC, with a mandate to lead customer focused change for the bank. She developed a new Conduct Risk strategy across its retail, commercial and investment banks and delivered transformation programmes to improve customer retention and to cut cost.

In her earlier career Natalie was CEO of the Financial Ombudsman Service (a quasi-regulator with a turnover of £300m) and The National Archives (a regulator and government department with turnover £60m). At both organisations she also undertook digitally enabled transformation to bring them into the new millennium. At the Financial Ombudsman Service she used digital tools to modernise the service, steering the organisation through the challenges of PPI, and oversaw threefold growth in the size of the service in four years. At The National Archives she grew their reach from thousands to more than 20m customers, creating a new £100m market.

Natalie gained a First in Maths and Social & Political Science at Cambridge before beginning her career in the National Health Service before joining McKinsey. Today Natalie speaks on the future of technology, and on its implications for business, society, and the workplace. She speaks about Fintech and its power to transform financial services for customers, and speaks about the challenges of achieving transformational change in large scale businesses.

Themes include:
change and transformation – the impact of automation
people and engagement – the new world of work
thinking beyond today
leading for the future
Digital and fintech
Strategy
Financial Services incl. retail banking
Remuneration & Culture
Regulation
Customer
Risk

 
 

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